Come Crave OurCloud ConnectedCreations
15+ years of secure integration experience across healthcare, manufacturing, energy, and entertainment. Now pioneering the future with AI & LLM solutions.
Weekly Open Office Hours
Peek at this week's schedule — when we're live, the join button lights up.
Time zone
Eastern (Miami) · America/New_York
- Mon, Apr 6 · 2:00 PM - 3:00 PM EDT
- Tue, Apr 7 · 2:00 PM - 3:00 PM EDT
- Wed, Apr 8 · 2:00 PM - 3:00 PM EDT
- Thu, Apr 9 · 2:00 PM - 3:00 PM EDT
- Fri, Apr 10 · 2:00 PM - 3:00 PM EDT
Transforming Businesses
Through Technology
CITA is a Salesforce Consulting and ISV Partner dedicated to helping organizations create and enhance their digital ecosystems. We combine deep technical expertise with a passion for innovation, delivering solutions that drive real business value.
Built on Best Practices,
Driven by Innovation
With over 15 years of secure integration experience spanning entertainment, financial services, hi-tech, manufacturing, marketing, pharmaceutical, US government, warehouse operations, and shipping & logistics, we bring battle-tested expertise to every engagement. Our approach centers on Salesforce best practices while keeping end users at the heart of every decision.
Now, we're pushing the boundaries of what's possible by integrating AI and Large Language Models into enterprise solutions — helping our clients stay ahead of the curve in an increasingly intelligent world.
Services That
Drive Results
From Salesforce implementations to cutting-edge AI integration, we deliver the full spectrum of IT consulting services.
System Design & Architecture
End-to-end system architecture that scales with your business. We design robust, secure solutions built on Salesforce best practices.
End-to-End Implementations
From discovery to deployment, we manage the complete implementation lifecycle using Agile and Waterfall methodologies.
AI & LLM Integration
Leverage the power of artificial intelligence and large language models to automate workflows, enhance CX, and unlock new insights.
Technology Stack Integration
Complete technology stack evaluation and integration services. We connect your systems seamlessly for maximum efficiency.
Technical Documentation
Comprehensive business and system requirements documentation that keeps your teams aligned and your projects on track.
Security Reviews
Thorough security assessments and Salesforce license reviews to ensure compliance and optimize your investment.
Penetration Testing
Proactive security through simulated attacks on your applications, networks, and cloud infrastructure. We find vulnerabilities before bad actors do.
AI & LLM Staff Training
Hands-on training programs that teach your team to effectively use AI and large language models in their daily workflows. From prompt engineering to building internal AI tools, we turn your workforce into an AI-powered competitive advantage.
Case
Studies
Real results from real engagements across industries.
Secure Patient Portal
Built a secure Salesforce Health Cloud integration connecting EHR systems with a patient-facing portal, reducing administrative overhead by 40%.
Supply Chain Automation Platform
Designed and implemented an end-to-end supply chain management system on Salesforce, integrating IoT sensors with real-time dashboards.
Smart Grid Analytics Dashboard
Developed an AI-powered analytics platform for energy distribution, enabling predictive maintenance and reducing downtime by 60%.
Content Distribution Platform
Created a multi-tenant content management and distribution system handling millions of assets with automated rights management.
Engagement
Models
Flexible engagement options tailored to your needs and scale.
Discovery
Perfect for initial assessments and small projects
- Salesforce License Review
- Technology Stack Evaluation
- Requirements Documentation
- Architecture Recommendations
- Up to 40 consulting hours
Implementation
Full-scale implementations and integrations
- Everything in Discovery
- End-to-End Implementation
- System Design & Architecture
- Agile/Waterfall Delivery
- Security Review Included
- Dedicated Project Manager
- Post-launch Support (30 days)
Partnership
Ongoing strategic technology partnership
- Everything in Implementation
- AI & LLM Integration
- Dedicated Team Members
- Priority Support & SLA
- Quarterly Business Reviews
- Continuous Optimization
- Innovation Roadmap
Let's Build Your Next
Digital Transformation
Whether you need ongoing strategic support or are looking for the right partner for your next initiative, we're ready to deliver.
What Our Clients
Are Saying
Shawn didn’t just implement Salesforce — he fundamentally transformed how we operate. From building out a scalable architecture tailored to our unique sales and installation workflows, to integrating data across teams, territories, and technologies, Shawn brought clarity, control, and results. He didn’t sell us a system, he built us a solution.
His technical skill is only matched by his foresight. Shawn sees around corners, anticipates bottlenecks, and brings forward options before we realize we need them. Our global rollout, regional compliance concerns, and installer engagement tracking are more effective today because of his work.
In short, if your company is serious about using Salesforce as more than a glorified Rolodex, Shawn’s the person you want leading that charge.
Government Contracting
CITA is a trusted partner for federal, state, and local government agencies seeking expert IT consulting, system integration, and digital transformation services.
Company Overview
CITA is an industry-leading IT consulting firm with 15+ years of experience delivering secure, scalable solutions to enterprise clients across healthcare, manufacturing, energy, and entertainment sectors.
As a Salesforce Certified Consulting Partner and ISV Partner, we specialize in CRM implementations, system architecture, enterprise database migrations, AI/LLM integration, penetration testing, AI workforce training, and comprehensive security reviews.
Our commitment to excellence, compliance, and innovation makes us the ideal partner for government agencies requiring mission-critical IT solutions.
Quick Facts
- ✓15+ Years Enterprise IT Experience
- ✓Salesforce Partner Certified & Recognized
- ✓Security-Focused Practices
- ✓Federal Procurement Eligible
Core Competencies
Salesforce CRM Implementation & Customization
Expert configuration, customization, and deployment of Salesforce across enterprise deployments.
Enterprise Database Migration & Integration
Seamless migration and integration of complex databases with zero-downtime strategies.
System Design & Architecture
Comprehensive system design and enterprise architecture planning for scalable solutions.
AI & Large Language Model Integration
Cutting-edge AI/LLM implementations for automation, intelligence, and operational efficiency.
Cloud Infrastructure & Security
Secure cloud infrastructure design, AWS/Azure expertise, and comprehensive security reviews.
Technical Documentation & Compliance
Complete technical documentation, compliance frameworks, and audit-ready implementations.
Penetration Testing
Proactive vulnerability discovery through simulated attacks on applications, networks, and cloud infrastructure.
AI & LLM Staff Training
Workforce enablement programs covering prompt engineering, AI tool adoption, and building internal AI capabilities.
NAICS Codes
| NAICS Code | Description |
|---|---|
| 541511 | Custom Computer Programming Services |
| 541512 | Computer Systems Design Services |
| 541519 | Other Computer Related Services |
| 518210 | Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services |
| 541611 | Administrative Management and General Management Consulting Services |
| 611420 | Computer Training |
Procurement profile
Company Registration & Certification
Federal identifiers and business classifications for contracting and subcontracting visibility.
CAGE Code
8PM36
DUNS Number
850957231
UEI Number
WWPNHLQJRCF5
Business Size
Small Business
Business Classification
IT Services & Consulting
Salesforce Partnership
Consulting Partner & ISV
Why Choose CITA
15+ Years Secure Integration Experience
Deep expertise in enterprise-grade systems integration with proven track record across healthcare, manufacturing, energy, and entertainment.
Salesforce Certified Consulting & ISV Partner
Official Salesforce partner with certified expertise, ensuring best practices, support, and access to latest platform capabilities.
Security-First Implementations
All implementations follow rigorous security best practices and industry-specific frameworks.
Agile & Waterfall Methodology Expertise
Flexible delivery approach adaptable to government procurement cycles and project requirements.
AI/LLM Innovation Leader
Cutting-edge expertise in artificial intelligence and large language model integration for next-generation capabilities.
End-to-End Lifecycle Management
From requirements gathering through planning, implementation, testing, deployment, and ongoing support.
Ready to Work Together?
Get in touch with our contracting team to discuss your government IT needs, request a capability statement, or schedule a briefing.
Response Time
24 Hours
RFQ & Inquiry Response
CITA is committed to federal procurement compliance and government sector excellence.
Common
Questions
We have 15+ years of experience across healthcare, manufacturing, energy, and entertainment. Our team understands the unique compliance requirements, workflows, and challenges of each industry.
Every engagement starts with a thorough discovery phase where we assess your current technology stack, understand your business requirements, and define clear success metrics. We then propose an architecture and implementation plan using Agile or Waterfall methodologies based on your needs.
We work across the entire Salesforce ecosystem including Sales Cloud, Service Cloud, Health Cloud, Manufacturing Cloud, Experience Cloud, and more. As both a Consulting Partner and ISV Partner, we can implement, customize, and build on any Salesforce product.
We leverage large language models and AI to enhance CRM workflows, automate document processing, build intelligent chatbots, create predictive analytics dashboards, and streamline business processes. We focus on practical, high-ROI AI applications that deliver measurable results.
We offer flexible engagement models — from focused discovery assessments to full implementations and ongoing partnerships. Every project is custom-scoped based on your requirements. Contact us for a tailored quote.
Absolutely. All our implementation engagements include a post-launch support period, and we offer ongoing partnership models for organizations that need continuous optimization, support, and innovation.
Our training programs are tailored to your organization's needs and skill levels. We cover everything from foundational AI literacy and prompt engineering best practices to advanced topics like building internal AI tools, integrating LLMs into existing workflows, responsible AI usage policies, and measuring ROI on AI adoption. Training is delivered through hands-on workshops, not just lectures — your team leaves with skills they can apply immediately.
Let's Build
Something Great
Ready to transform your business? Drop us a message and we'll get back to you within 24 hours.
Email Us
shawn@craveitarts.comSalesforce AppExchange
Certified Consulting Partner
Partnership
Salesforce Consulting & ISV Partner